1. General Information
UrnoIT offers intangible digital products and services in the form of WordPress themes. We adhere to this Refund Policy to clarify the circumstances under which refunds can be issued. By making a purchase on UrnoIT, you automatically agree to abide by the terms outlined in this policy.
2. Causes for a Refund
As the owner, distributor, and controller of UrnoIT, we may provide full or partial product and service refunds under exceptional circumstances. Here are the reasons for which we may honor refund requests:
2.1. Product Refunds
Non-delivery of the product: If you don’t receive our delivery emails due to email provider issues, mail server errors, or spam settings, please contact us for assistance. You must report non-delivery to our Billing Department at urnoit99@gmail.com within 14 days from the order date. After this period, we consider the product received and downloaded.
Major defects: If you encounter major defects, such as bugs, critical errors, or functionality defects, you should report us directly within your user account. We are responsible for rectifying the error within 3 business days. If we fails to fix the defect within this timeframe, UrnoIT retains the right to issue a full refund without compensation.
2.2. Service Refunds
Service not rendered: You can request service cancellation before the project work starts. Such requests should be made within 3 months from the purchase date.
Delayed service delivery: If we cannot deliver the service within the specified time frame due to issues on their side, you can request a refund. Note that the project begins after you provide all required information for the service delivery. Failure to supply this information on time may result in a declined refund request.
3. How to Request a Refund
Email Us: urnoit99@gmail.com.
Thank you for choosing UrnoIT for your WordPress needs. We appreciate your business and look forward to providing you with high-quality products and services.